System Support Analyst

QHR IQVIA Zagreb d.o.o.

Pasig City, Philippines Until 8/22/2026 First posted March 23, 2025 Last posted July 7, 2025

Job description

Job Description

The call center nurse will serve as the virtual study coordinator for PIs (Principal Investigators) and patients participating in pregnancy registries and other observational trials. The call center nurse will be the primary contact for patients and HCPs participating in a registry. As a call center nurse, they will facilitate completion of protocol specific tasks remotely using the telephone, email, fax and various portals. Some of the duties include (but are not limited to): • Providing information and follow up to incoming calls and emails per project direction

• Administering informed consent verbally or online
• Following up with patients and or HCPs per protocol
• Collecting and entering data in the study electronic data capture system (EDC) per protocol
• Recognizing and escalating any AE/SAE according to protocol
• Resolving any data queries
• Maintaining investigator site file as necessary

Qualifications:
• Qualified candidates must have a bachelor’s in science nursing (BSN) with 2+ years’ experience, OBGYN experience a plus.
• Previous experience in clinical trials or real world (phase 4) observational research
• Fluent in English
• Working knowledge of the principles of Good Clinical Practice (ultimately, they will need to pass GCP certification)
• Good skill in using MS Windows and Office applications such as Excel, Outlook and Word.
• Excellent interpersonal skills
• Ability to pay close attention to detail
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

About this role

Summary

Coordinate virtual studies, manage patient interactions, and ensure data accuracy.

Job title

System Support Analyst

Experience level

2+ years

Industry

life sciences

Location requirements

Located in Pasig City, Philippines; remote work not allowed

Salary

Not specified

Management role

Skills & keywords

Required skills

bachelor’s in science nursingclinical trialsGCPMS WindowsMS Office

Preferred skills

OBGYN

Specializations

clinical trialsdata entrypatient supportnursing

Locations

Structured locations inferred from the posting.

Pasig, Metro Manila, Philippines

On-site City