System Operator I

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. To learn more about our solutions and innovations, visit our website here.

Kapsch TrafficCom is seeking a highly motivated, detail-oriented individual to join our team, full time, at the Region 2 Transportation Management Center (TMC) in Utica, NY. The System Operator I is responsible for monitoring traffic conditions, coordinating incident response, and ensuring efficient operation of the Transportation Management Center (TMC) in Region 2. This role requires detailed familiarity with TMC daily obligations, tools, and systems. Operators must understand communications protocols, be knowledgeable about the locations and purpose of all Intelligent Transportation System (ITS) elements and be capable of independently following procedures and direction.

An Operator I – Trainee will begin in a training capacity and is eligible for promotion to System Operator I upon successful completion of a core competency evaluation developed by NYSDOT Region 2 management. This evaluation ensures the trainee demonstrates proficiency in TMC operations, systems, and protocols. Once confirmed as knowledgeable and competent, the trainee will transition to the System Operator I role.

Organizational Relationship

Reports directly to the Systems Operator III, Consultant Operations Manager and the NYSDOT TMC Director.

Minimum Qualifications

Education and Experience:

• Associate degree or higher; OR

• Minimum of 60 college credit hours (transcripts required), including courses supporting oral, written, and computer/software Knowledge, Skills, and Abilities (KSAs); OR

• Two years of full-time employment meeting the Qualifying Experience criteria

• Must possess a valid driver’s license

Knowledge Skills and Abilities

Candidates must demonstrate proficiency in:

• Oral and written communication

• Computer/software skills, including MS Office applications and spreadsheets

• Ability to use roadway maps and knowledge of roadway elements, specifically local roadways

• Ability to work effectively with co-workers, NYSDOT staff, and partner agencies

Qualifying Experience

Experience in one or more of the following areas:

Operations Dispatching with agencies such as:

• Transportation (DOT, trucking, tow, transit, rail)

• Fire, Police, EMS, 911

• Military

• First responder or military experience

• TMC operations experience

• CCTV monitoring for:

• Federal/state/city government agencies

• State gaming commissions

• Alarm/security companies

• Customer service call center experience

• Management experience

Desired Qualifications

It is desired that candidates for this position also be proficient in the following areas:

• Strong organization and interpersonal skills

• Ability to perform with minimal supervision

• Ability to cope with stress and perform in a cooperative team environment with the Client

Interview Requirements

All prospective System Operators must demonstrate basic computer skills during the interview, including:

• Fundamental typing

• Navigating a standard Windows-based computer

Shift

Friday, Saturday, Sunday 1pm-9:30pm

Why Join Us?

• Full benefits package including:

  • Paid Time Off (PTO) – 20 days per year

  • No-cost medical insurance option for employees and eligible dependents

  • 401(k) with company match

• Opportunity to grow in an innovative, mission-driven industry

• Team-oriented and professional work environment

$22/Hour

Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch TrafficCom is a drug-free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you require need a reasonable accommodation for any part of the application or interview process, please send an email to ktc.us.jobs@kapsch.net to advise of the nature of your request along with your contact information.