System Engineer (Support) - III

• Assist all employees with any computer or IT related issues.
• Create, add and modify user accounts and services across our various cloud platforms.
• Assist users over the phone, in-person, and remotely.
• Administration of Active Directory, Entra, SharePoint, Office365 Endpoints Protection/Antivirus, Multifactor authentication, outlook/email, internet, mobile devices, and any other IT-related software/hardware
• Office365 support setting up devices and email clients, tablets, mobile phones, and computers
• Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
• Manage and maintain the Active Directory environment, including user accounts, groups, Group Policies, domain controllers and replication, and other related services to ensure secure and efficient identity and access management with security best practices.
• Identify, troubleshoot, resolve, and document end-user system issues requests
• Ensure all requests are resolved promptly and with high-quality results
• Able to write technical documentation for configurations and procedures
• Well versed with LAN cabling and equipment installation
• Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
• IT related equipment’s inventory management & reconciliation with finance.
• IT end user hardware warranty / maintenance management.

Requirements

• Bachelor's degree in computer science, information technology, Electrical or computer engineering, computer programming, or similar
• 2-3 year experience in a similar role
• Experience in the set-up, configuration, and use of computer hardware, software, and networks
• Ability to communicate technical issues to technical and non-technical employees
• Proficient in troubleshooting and supporting Windows 10/11, and Office 365, end point protection
• Quick analytic response to resolve issues in any situation
• Able to work in a fast-paced environment
• Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
• Basic understanding of Cloud Solutions & Cloud Computing
• Knowledge of wireless networks, set up maintenance and troubleshooting
• Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software
• Experience providing remote support via phone and remote-control applications desired

Benefits

• Competitive salary
• Fuel Card
• Health benefits
• Professional development opportunities
• Inclusive work culture & much more