System Engineer I - EDI Support Specialist, SQL

Scope:

• As an EDI Support Specialist, you'll play a key role in ensuring the seamless exchange of business-critical data between our organization and customers.

• You'll troubleshoot EDI transactions, perform SQL-based data analysis, resolve production issues, and collaborate with cross-functional teams to keep business operations running smoothly.

• This is a great opportunity to work with enterprise integration technologies, solve real-world business challenges, and make a direct impact on customer success.

What you’ll do:

• Monitor and support daily EDI production operations.

• Investigate and resolve EDI transaction failures within SLA.

• Perform SQL queries for data validation, troubleshooting, and analysis.

• Monitor application alerts and production queues.

• Collaborate with development teams for root cause analysis and permanent fixes.

• Communicate effectively with customers regarding incidents and resolutions.

What we are looking for:

• Bachelor's degree with 1 to 3 years of experience in customer support role and related technologies.

• Ready to work on 24/7 shift (rotational shift)

• Resolve production incidents within defined SLAs.

• Demonstrate strong troubleshooting and analytical skills.

• Minimize recurring production issues through effective root cause analysis.

• Deliver accurate SQL analysis and data validation.

• Build positive relationships with customers and internal stakeholders.

• Maintain high-quality documentation.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.