System Analyst

you'll play a pivotal role in empowering our global teams to maximize their use of the Gong platform. In this dynamic position, you'll partner closely with Business Leads, Product Managers, and CRM Support to drive impactful AI insights that fuel our revenue growth. If you're passionate about leveraging cutting-edge technology to transform sales strategies and thrive in a collaborative environment, this is your opportunity to make a significant impact and elevate our team’s success.

Backlog Management: Maintain and develop a backlog of user stories to continuously improve the Gong instance.
• Team Support: Assist different teams in the management of the Gong instance to meet their specific needs.
• System Administration: Manage and maintain Gong 'Company Settings,' including:
• Users and User Profiles
• Integrations with other platforms like Microsoft Office, Teams, Salesforce, and Genesys

Trackers and Custom Vocabulary
• Company Library and Streams
• Dashboard Management: Create and manage deal dashboards to provide actionable insights.
• Technical Troubleshooting: Troubleshoot technical issues and provide solutions to ensure minimal disruption.
• Reporting: Export reports as needed and manage monthly user usage reports for the AI Adoption Dashboard.

User Support: Conduct demos for different teams, user acceptance testing (UAT) for Gong and Salesforce integration, and handle user import requests.
• Training and Onboarding: Participate in team onboarding and training sessions, conduct office hours for current teams, and provide user training.
• System Maintenance: Manage and maintain Gong 'Company Settings,' including users, profiles, integrations, trackers, custom vocabulary, company library, and streams.