Swedish Speaking Travel Support Specialist

Patrique Mercier Recruitment is excited to present an opportunity for a Swedish Speaking Travel Support Specialist. In this important role, you will assist our Swedish-speaking clients with their travel queries, bookings, and any issues they may have. If you have a passion for travel and excel in providing outstanding customer service, we would love for you to join our vibrant team!

Responsibilities

• Deliver high-quality support to Swedish-speaking customers through phone, email, and chat.
• Manage booking inquiries, cancellations, and changes effectively while ensuring customer satisfaction.
• Provide detailed information about travel destinations, itineraries, and regulations to support informed decision-making.
• Maintain accurate records of customer interactions in the support system.
• Collaborate with various teams and travel partners to ensure seamless service delivery.
• Stay updated on industry trends and travel updates to provide the best information to clients.

Requirements

• Fluency in Swedish (both spoken and written) is required.
• Experience in customer support, preferably in the travel sector, is highly desirable.
• Strong verbal and written communication skills.
• Exceptional problem-solving abilities and a commitment to customer service excellence.
• Able to work independently and collaboratively in a fast-paced environment.
• Familiarity with travel booking platforms is beneficial.
• A genuine enthusiasm for travel and a desire to assist customers with their travel plans.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training