Swedish Speaking Mobile Support Specialist

Patrique Mercier Recruitment is excited to invite applications for the position of Swedish Speaking Mobile Support Specialist. In this role, you will provide essential support to Swedish-speaking clients, helping them resolve issues with mobile applications and devices. Your strong communication skills and technical knowledge will be instrumental in enhancing the user experience. If you are enthusiastic about technology and enjoy working closely with customers, we encourage you to apply!

Responsibilities

• Offer exceptional mobile support to Swedish-speaking customers through various communication methods, including phone, email, and chat.
• Troubleshoot and resolve issues related to mobile applications, devices, and service functionality.
• Guide users through app installation, configuration, and troubleshooting processes.
• Document support interactions and resolutions accurately in the customer service management system.
• Stay up to date on product updates and mobile technology trends to provide informed support.
• Collaborate with product teams to share user feedback and recommend improvements.

Requirements

• Fluency in Swedish (both spoken and written) is essential; knowledge of English is beneficial.
• Prior experience in customer service or mobile technical support is preferred.
• Strong analytical and problem-solving skills.
• Outstanding communication and interpersonal skills with a focus on customer satisfaction.
• Ability to manage multiple tasks and maintain composure under pressure.
• A genuine interest in mobile technology and a commitment to helping users succeed.
• Experience with customer support tools or CRM systems is an advantage.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )