Swedish Speaking HealthTech Support Specialist

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a Swedish Speaking HealthTech Support Specialist. In this critical role, you will be the main point of contact for our Swedish-speaking customers, providing them with top-tier support regarding our health technology products. Your responsibilities will include helping users troubleshoot technical issues, answering inquiries, and ensuring they have a positive experience with our technology solutions. If you are tech-savvy and passionate about assisting others, we invite you to apply!

Responsibilities

• Deliver outstanding technical support to Swedish-speaking users through various channels including phone, email, and chat.
• Troubleshoot, diagnose, and resolve issues related to software and hardware efficiently.
• Inform and educate customers about product features, benefits, and best practices for effective use.
• Keep thorough documentation of customer interactions and resolutions in our support system.
• Collaborate with technical and product teams to communicate user feedback and resolve persistent issues.
• Stay updated on developments in health technology to provide informed and relevant support.

Requirements

• Fluency in Swedish (both spoken and written) is essential; knowledge of English is advantageous.
• Experience in a technical support role, particularly in the health tech industry, is preferred.
• Strong analytical and problem-solving skills, with a solid grasp of technology.
• Excellent communication and customer service skills with a focus on user experience.
• Able to work effectively both independently and as part of a collaborative team.
• Familiarity with CRM tools or customer support software is a plus.
• A genuine interest in health technology and a dedication to helping others is crucial.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )