Supvervisor, Billing & Pricing Operations

Role Summary 

Ingram Micro is seeking a results-driven and analytical Supervisor – Billing & Pricing Operations to lead a team responsible for billing, pricing, reconciliations, and reporting functions. This role combines operational leadership, advanced analytics, and vendor partnership management to ensure financial accuracy, process excellence, and data-driven decision-making across global operations. 

Key Responsibilities 

• Operations Leadership: 

• Oversee billing, pricing, and reconciliation activities ensuring accuracy and compliance. 

• Lead, mentor, and develop a team of analysts to drive performance and quality. 

• Manage complex vendor/reseller issues and act as escalation point. 

• Partner with vendors and stakeholders to align on pricing and service delivery. 

• Ensure data integrity across systems and regions. 

• Reporting & Analytics: 

• Oversee delivery of reports and dashboards across regions. 

• Drive use of Excel, BI tools, and automation for reporting efficiency. 

• Translate business requirements into reporting frameworks and insights. 

• Process Improvement: 

• Identify inefficiencies and lead process improvement initiatives. 

• Drive automation, AI adoption, and operational transformation efforts. 

• Collaborate on cross-functional improvement programs. 

• Escalation Management: 

• Own escalations with financial or operational impact. 

• Collaborate globally to resolve issues in a timely manner. 

• Subject Matter Expertise & Team Development: 

• Maintain SOPs and ensure adherence to processes. 

• Provide coaching, training, and onboarding support. 

• Drive knowledge sharing and capability building. 

Required Qualifications 

• Bachelor’s degree in Finance, Business, Analytics, or related field. 

• 5–8+ years of experience in billing, pricing, financial operations, or reporting. 

• Minimum 2 years experience in a supervisory or team lead role. 

• Advanced Excel skills (pivot tables, macros, automation). 

• Strong analytical, problem-solving, and stakeholder management skills. 

Preferred / Good-to-Have Skills 

• SQL, Python, and Power BI (or similar BI tools). 

• Experience with automation tools (Power Automate, VBA, UiPath). 

• Exposure to AI/ML and intelligent automation use cases. 

• Experience in Cloud Products and Vendors – Billing and Pricing 

• Experience with CRM, ERP, or financial systems. 

Key Competencies 

• Leadership and team development 

• Data-driven decision-making 

• Financial and operational acumen 

• Continuous improvement and automation mindset