Support Technician

The Support Technician’s primary responsibility is to provide quality phone support to both dealer and Kardex Remstar technicians as well as end users. You will be the factory level technical support for Kardex Remstar products in North America. The Service Support Technician reports directly to the Director of Service. There will be occasional expectation to provide on-site support for Kardex Remstar Equipment(less than 10% travel). Some international travel may be required for training(less than 5%).

Your tasks

• Factory level technical support for Kardex Remstar products.
• Handle technical questions and concerns over the phone, email, or occasionally in person.
• Troubleshooting issues with technicians/end users and escalating the problem to other technical personnel when appropriate.
  • Electrical troubleshooting of low voltage control and 230-600VAC 3 phase power circuits.
  • Mechanical Troubleshooting of chain and belt drive systems.
• Manage multiple tasks with varying levels of priority.
• Track equipment issues and troubleshooting steps on a per incident bases.
• Update/create technical documentation and procedures as needed.
• Perform service and support on storage and retrieval systems in the field and in house.(Less than 10% travel).
• Attend training courses/seminars as needed.
  • Some training may occasionally be at our factories in Germany.
• Train dealer technicians and end users on occasion.

Abide by all safety requirements.

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