Support Specialist Tier 1

Where you’ll work:

Customer Care & Success at GoTo 

At GoTo, our Customer Care & Success team helps people get the most out of technology. We use innovative, AI-driven tools and automation to make support faster and smarter. Creative thinking and teamwork are at the heart of how we solve problems and enhance customer experience.  Join us and use your skills to add value for our customers and have a positive impact on everyone who uses our products. 

ABOUT LOGMEIN

LogMeIn simplifies how people connect to each other and the world around them. With millions of users worldwide, our cloud-based solutions make it possible for people and companies to connect and engage with their workplace, colleagues, customers and products anywhere, anytime. LogMeIn is headquartered in Boston with offices all over the world.

ABOUT THE ROLE

You must be energetic and customer-focused, possess technical and business aptitude, and have a desire to be in support. You must be fluent in English and French and/or Italian and/or German.

You must be hungry to learn at a rapid pace and continually build your skills. You will provide a full customer service experience to our existing end users and trial users for our suite of products. You must possess excellent organizational, time management, prioritization, and follow-up skills and have the ability to work both independently and within a team environment. 

There are opportunities for career growth into the LogMeIn Organization for high performers in this role.

YOU CAN EXPECT TO:

• Handle incoming phone calls and emails
  • European customer base
• Work with Salesforce as a case logging / tracking system
• Address technical related issues
  • Escalate more advanced technical related issues
  • Perform basic troubleshooting steps with customers of all technical backgrounds
• Have the opportunity to work on your career development
• Be able to help shape a successful Support team

YOU’LL BE EXPECTED TO:

• Foster a “Customer First” mentality
• Manage your own case load and ensure customers get timely replies
• Achieve your quality and productivity monthly goals
  • Emotional intelligence and time management are critical skills
• Have both written and verbal fluency in English and French and/or Italian and/or German
• Foster an environment of collaboration
• Deliver a support experience tailored to each customer
• Ensure customer satisfaction, for both external and internal customers

What We Offer 

At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:

• Comprehensive health benefits
• Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days 
• Tuition reimbursement and access to instructor-led and on-demand learning and development programs
• The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching 
• Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching

We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.

Specific benefits and offerings may vary by country in line with local regulations and market practices.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.