Support Engineer (Technical)

Responsibilities:

• Provide technical support to customers regarding various technical issues.
• Serve as the first point of contact for customer inquiries and troubleshoot technical issues or product questions via phone, email, or chat
• Work closely with the sales and marketing teams to identify customer needs and provide suggestions for product improvements.
• Conduct product trainings for customers and internal teams to promote understanding and usage of the products.
• Ensure quality assurance standards are met by testing new software releases and updates.
• Track and manage inventory levels of digital products, ensuring adequate stock levels and timely deliveries to customers.
• Handle equipment checkout and return processes, including scheduling and coordinating repairs and maintenance as needed.
• Perform other ad hoc tasks

Requirements

• Diploma in Audio Engineeering or related discipline.
• 4 years+ experience in Loudspeaker System & Digital Mixing Console.
• Ability to provide technical support and excellent customer service skills.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

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