Support Engineer II – Warehouse Management System

Job Title: Support Engineer 2 –

Overview:

This role is within the White Glove Support team on the Supply Chain execution squad and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.  

What you'll do:

• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
• Analyze and resolve incidents within the Blue Yonder WMS and TMS application(s)
• Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilities
• Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in Blue Yonder's continued solutions
• Document change control and publish testing results transparently to the customer on a schedule.  
• Bring in new ideas for automation, re-use, and service improvements
• Deep understand of Blue Yonder's evolving SaaS offerings, features and functionality deployed for testing customers. 
• Engage in continuous learning on latest Blue Yonder execution solutions and how automated testing plays a role (such as cognitive execution.).
• Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.

What we are looking for:

Industry experience:

• Functional experience working with Blue Yonder products specifically within execution solutions.
• Technical experience with Blue Yonder products specifically within execution solutions.

Execution Platforms

• Minimum of 3+ years of Supply chain domain experience in warehouse management
• Minimum of 3+ years of experience in the Software/SaaS industry
• Experience with customer/client service and/or support in Supply Chain software solutions
• Private/Public cloud management domain expertise

Technical Skills:

• Expert in Database programming/Data Modeling using Oracle SQL and MS SQL
• Strong knowledge of middleware (i.e. Weblogic, TomCat)
• Proficiency in Java / J2EE concepts – JDBC, C++, and MOCA
• Azure expertise in defect identification and log analysis for TMS and WMS
• Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)
• Experience with Cycle, Jenkins Automation, or similar automated testing suite.
• Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.
• Experience in supporting MuleSoft, webservices (Rest/SOAP PI ) based integrations
• Cloud Infrastructure – Azure cloud, certification on Azure fundamentals, Level 2 Azure certifications

Soft Skills:

• Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
• Must be self-motivated and quick learner - New technologies, platforms, integrations
• Project and program management experiences is critical in this role
• Must be able to manage multiple competing service priorities in tandem
• Demonstrates the ability to work independently 
• Demonstrates Blue Yonder's Core Values of Empathy, Relentless, Results and Teamwork

Education:

• Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.