Support Engineer
Bringle Excellence
Apply to this jobCMS IT SERVICES
· Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
· Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
· Providing first level support on Desktops, Peripherals, and Office automation products.
· Route/Assign tickets to the appropriate support group, if necessary.
· Identifying and escalating high-severity, priority issues
· Updating Pending Tickets with timely, precise, accurate updates
· Following-up with end users, if necessary, for closure of pending tickets
· Willing to work for 24*7 shifts
All your information will be kept confidential according to EEO guidelines.
Summary
Provide first-level support for desktops, peripherals, and office automation products.
Job title
Support Engineer
Experience level
not specified
Industry
it services
Location requirements
Navi Mumbai, on-site, 24/7 shifts required
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Navi Mumbai, Maharashtra, India