Support Consultant II - BMT

About the Support Consultant II Position

We are looking for a bright Support Consultant II to provide enterprise-level technical support to our customers. This technician will give support via phone, web, email, chat and other channels as required. A background in engineering or IT support is a must.

Support Consultant II Responsibilities

• Take ownership of customer issues reported and see problems through to resolution

• Study, diagnose, troubleshoot and recognize solutions to solve customer issues

• Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams

• Provide timely and detailed feedback to customers

• Ensure proper recording and closure of all issues

• Prepare accurate and timely reports

• Document knowledge in the form of knowledge base tech notes and articles

Support Consultant II Requirements

• BS degree in Information Technology, Computer Science or equivalent

• Proven working experience in enterprise technical support, IT support or as a technical engineer

• Basic knowledge of Unix/Linux systems, utilities, and scripting

• Great problem-solving skills

• Great client-facing skills

• Outstanding written and verbal communication skills