Support Associate
Wolt - English
Apply to this jobAbout Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!
We're looking for Support Associates to join our support team in Copenhagen!
We are very flexible about the hours, but we hope to find candidates who are interested in working at least 15 hours per week. 🤩
What you’ll be doing
- Supporting our customers, courier partners and venues via live chat, email and phone
- Ensuring that the delivery operations run smoothly
- Developing our support function together with the support team as well as other teams within Wolt
Our humble expectations
- You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
- You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
- You can work in flexible shifts across weekday evenings and weekends - our support is open seven days a week
- You can work from our office at Ny Carlsberg Vej 79, 2nd floor, 1799 Copenhagen we don't provide possibilities to work remotely
- You are fluent in Danish and you have professional working proficiency in English
What you’ll get by joining us
- Wolt credits cashback benefit
- Visma Advantage Benefits Program
- Employee assistance program
- Wolt-wide training programs
- Fruits and drinks at the office
We will be reviewing applications on an on-going basis, so send through your application in English along with your CV as soon as possible! 💙
❗️Please note that using ChatGPT or another AI tool in your application questions is not permitted. We want to see your own personal touch and tone of voice in your responses❗️
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Summary
Support customers and courier partners via chat, email, phone; ensure smooth delivery operations.
Job title
Support Associate
Experience level
none
Industry
technology
Location requirements
Copenhagen, Denmark, no remote work allowed
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Copenhagen, Denmark