Support Analyst - Risk Management

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Accion Labs is privately-held, venture-funded and has a hands-on management team that believes in execution and outcome.

Functional Title: Support Analyst

Location: Singapore

Duration : Long Term

Job Objectives

• To safeguardthe stability of the production environment and ensure system availability for users

• To own issues and follow up with the various teams to develop solutions for the users in a timely manner

• To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution

Key Responsibilities

• Contribute positively to theIT support team, ensuring that the team provides proactive, timely, effective and efficient support to users

• Participate in the support activities which could be application specific or across the organisation such as RDR, BCP and infrastructure related upgrades

• Adopt operational workflow and processes, i.e. timely incident logging, quality issue/impact communications and appropriate escalations to the team lead and management

• Followbank’s controlprocedures and work flow e.g. change management, eform system and release processes

• Analyse and route issues to proper teams and oversee issues and resolution to closure

• Participate and collaborate with the project or development team in requirements gathering, clarification, and analyse impacts on issue or users requirements

• Participate in testing of any enhancement or bug fixes delivered by development team or vendor

Key Requirements

• Degree in Computer Science/ Engineering or related disciplines

• At least 3 years of hands-on application support experience,preferably inthe risk management business

• Good understanding of the front to back of risk management operations

• Independent, proactive and self-starter with excellent interpersonal and communication skills

• Strong analyticaland good problem solving skills

• Ability to work in a fast-paced and team-oriented environment

• Client facing experiences

Good to have:

• Good understanding of ITIL methodology

• Good understanding of financial system eg, banking system and account system

• Experience in working with the following technical platforms / programming languages –Window Server and Workstation, MS SQL, BMC Control-M Scheduler, Crystal Report, Business Objects, UNIX, Sybase.

All your information will be kept confidential according to EEO guidelines.