Support Analyst

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Accion Labs is privately-held, venture-funded and has a hands-on management team that believes in execution and outcome.

Role: - Support Analyst

Job Description

· The ideal candidate must have skills and experience to support applications in Treasury as part of L1 team.

Key Responsibility

· Being a part of shift based Treasury production and environment team

· Monitoring of applications and EOD batches in Production

· Providing 1st level resolution to the users

· Incident resolution and release management

· SLA adherence and compliance to incident escalation

Desired Skill

· 3 to 5 years of experience in supporting Treasury domain based applications with banks

· Should have experience in monitoring and troubleshooting EoD batches

· Experience working in both Unix and windows environment is a must

· Should have experience in working SQL queries

· Experience in performing maintenance activities for applications

· Experience in Incident, Problem, and change and release management process

· Good understanding of the incident escalation process

· Should be flexible in working in various shifts and weekend shifts as well

· Experience in Murex application monitoring in Production is an added advantage

· Knowledge of Control-M, UNIX and Shell scripting is desired

· Knowledge in Murex Data Mart report troubleshooting is desired

· Experience in automating the manual effort will be added advantage

All your information will be kept confidential according to EEO guidelines.