Supply Chain Administrator

Optimal logistics service to principals & customers:

• Assist with processing purchase requsitions and generate purchase orders in Azelis ERP. Tackle any deviation (price, quantities, leadtimes, regulatory, …) with Supply Planners and Product Managers.
• Ensure proper follow up of order pipe. Trrack deviations and maintain dates and data.
• Coordinate with Customer Experience Specialists to ensure timely order fulfillment.
• Handle upstream logistics (transportation, warehouse receipt where applicable).
• Take care of import arrangement where applicable.

• Rationalize cost per unit, using various leverages (bundling of multiple orders, limitting partial deliveries, avoiding express, …).
• Accrue logistic costs properly (transport, surcharges & demurrages, other logistics costs). Report any deviation in automatic calculation to logistics team.

• Handle any inquiries related to orders and order documentation from principals, forwarders, customs and warehouses.
• Advise Customer Experience Specialists on any pain point which would prevent/delay deliveries to customers.
• Interact with principals, forwarders, customs and warehouses regarding order status, quotations and deliveries. Track orders and follow up on outstanding deliveries.
• Propose logistic solutions in case of deviations, in cooperation with logistics/commercial teams.
• Verify invoices against purchase orders and delivery notes. Ensure on-time invoice matching, raise credit notes/adjustments.
• Assist with supplier onboarding, documentation collection, price list recording.

Conformance & contribution to sustainability:

• Master ERP functionalities related to own scope.
• Ensure compliance with all company policies and procedures.
• Comply with QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management.
• Provide feedback to all stakeholders to allow closing of non-conformances in CRM.
• Translate the Group’s Sustainability Strategy into concrete job-related actions.

Continuous process optimization and excellent teamwork:

• Provide regular feedback to process owners and key users to enable operational excellence, efficiency and effectiveness.
• Develop expertise in processes and work instructions related to own scope and support development of best practices.
• Contribute to continuous improvement of logistics to ensure efficient cost - quality – lead time balance.
• Act as back-up within the Procurement team as required.

KPIs

• Customer and principal satisfaction and loyalty scores, positive feedback from customers, principals and internal teams
• Number of orders processed in D365 weekly
• Order accuracy %
• Automation and tool adoption index
• Up-to-date order pipe : date-management hygiene %, comments on deviating PO
• Fill rate %
• Supplier OTIF %
• LC cost per kg
• %Logistics accruals vs actuals
• Auto-match rate
• Punctuality of invoice matching

• Response and resolution time (vs Service Level Agreement)
• Reduction in recurring customer and principal issues

Experience, Skills & Education

• Proven experience in procurement, supply chain, imports and cross-functional working.
• Basic knowledge of procurement or supply chain processes
• Excellent organisational skills, attention to detail and autonomy.
• Time management and prirotization.
• Agility, continuous improvement mindset.
• Collaboration and teamwork
• Advanced user of various IT tools & ERP systems.
• Understanding of customer, supplier and market dynamics and requirements.
• High service level standards.
• Strong communication skills, conflict resolution.
• Proficiency in English.

Education

• Bachelor’s degree in Supply Chain, Business, or equivalent experience.
• 3+ years of experience in procurement, or related roles
• Experience in specialty chemical distribution or similar regulated industry preferred.
• Proficiency with Microsoft Excel (Advanced level required).
• Experience using Microsoft D365 or similar ERP system (Preferred).
• Supply chain certifications (e.g., APICS CPIM/CSCP) a plus.

Reporting line

• Procurement & Supply Planning Supervisor

Internal and external stakeholders of the role

• Internal: Commercial Team, Customer Experience & Supply Chain Team, Finance Team, SHEQ Team.
• External: Principals, Customers, Logistic Providers, Warehouses, Customs.