Supply and Demand Planning Specialist

About Synagie
Synagie is an eCommerce company that provides end-to-end commerce enablement solutions to businesses selling online and offline. Our mission is to simplify commerce and make it easier for brands and businesses to sell online. Established in 2014, our clients include some of the world’s leading MNCs in the consumer goods sector and SMBs who are looking to simplify the complex commerce process.

The Supply and Demand Executive plays a key role in driving operational excellence across the supply chain. This position is responsible for end-to-end coordination of item master data management, inventory flow, and delivery execution, while acting as a key interface between commercial, operations, and external partners. In order to improve the business outcomes, this person will work with the leadership team to streamline the supply chain operation. This includes, but not limited to, looking after commercial activities, process efficiencies, and business innovations. In detail:

• Manage inventory flow by coordinating deliveries, monitoring stock movements, and ensuring optimal inventory levels.
• Collaborate with logistics providers and internal teams to ensure smooth and timely inbound and outbound operations.
• Ensure all orders are processed within SLA and resolve outstanding or delayed cases promptly.
• Monitor PO inbound completion, backlog cases, cancellations, and customer return to maintain accurate stock positions.
• Handle disputes or claims related to missing parcels, unreceived returns, or failed deliveries with the necessary supporting documentation.
• Track and report operational KPIs, prepare weekly/monthly reports (inventory adjustments, claims, ageing, reconciliation), and highlight performance insights.
• Manage 3PL performance, conduct audits, track issues, and drive continuous improvement initiatives.
• Expedite and track deliveries between seller center and Synagie systems to ensure accurate fulfilment and system alignment.
• Identify operational or warehouse-related issues, perform root-cause analysis, and propose actionable improvements.
• Maintain effective communication with Customer Service, BD, Finance, Tech, and 3PL partners to ensure smooth daily operations.
• Support process improvement and business innovation initiatives to enhance operational efficiency.
• Perform other duties and projects as assigned by management to support business priorities.

The ideal candidate possesses a demonstrated ability to effectively manage multiple stakeholders with varying business needs. The candidate will establish a high degree of ownership and initiative, coupled with a consistent, detail-oriented focus as controller of new businesses for the company. The candidate should be obsessed with cost and process efficiency, with incessant attention to the growing business requirements. Additionally, the candidate must have a strong history of managing projects to tight timelines, balancing multiple priorities, effectively working across internal stakeholders, and demonstrating effective communication skills appropriate to the audience. Other qualifications include the following:

• Must possess a minimum of 2 years combined experience in supply and demand planning, supply chain management, business management, or related fields.
• Strong understanding of forecasting, inventory management, and operational controls.
• Proficiency in Microsoft Excel and PowerPoint.
• Experience in multinational businesses in the APAC region is preferred
• Bachelor’s degree in Business, Commerce, or a related discipline (preferred but not mandatory).
• Strong business acumen, communication, and problem-solving skills with the ability to manage multiple priorities effectively.
• Demonstrated passion for supply and demand planning, process excellence, business control, and the e-commerce industry.

Work Setup: Hybrid