Supplier Quality Engineer - Electronics

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Supplier Quality Engineer – Electronics

This position is to Support the SQM-Team in supplier quality improvement and harmonization

activities, utilizing quality tools, problem-solving methodologies and coordinating

resolution supplier quality issues and escalations.

Develop, maintain, monitor and ensure good application of supplier performance

control requirements to increase the transparency of cost to poor quality and ensure

compliance to applicable regulations

More about the role:

• Support the SQM team in supplier quality improvement and harmonization activities, utilizing quality tools and problem-solving methodologies to resolve supplier quality issues and escalations.
• Develop, maintain, monitor, and ensure the good application of supplier performance control requirements to increase the transparency of cost to poor quality and ensure compliance with applicable regulations.
• Support supplier quality assurance and control activities, monitoring performance indicators to ensure compliance with quality requirements and international regulations.
• Act as a point of contact for supplier quality concerns, collaborating with Sonova locations and suppliers globally.
• Process supplier nonconformities as part of supplier control activities and ensure the implementation of SQM requirements in terms of containment actions, root cause investigations, and preventative measures.
• Evaluate the performance and capability of our suppliers and services, developing and implementing measures to ensure a high level of supply chain stability.
• Enforce quality requirements with suppliers and organize quality meetings and escalations.
• Process 8D/SCAR reports and coordinate all related activities with the support of the respective specialist departments.
• Coordinate and follow-up on corrective and preventative actions and support in supplier audits and new supplier activities, including part and process qualification and validation.

More about you:  

• Education: A graduate degree in engineering, science, quality, or another technical field, or 8+ years of work experience in supplier quality management.
• Regulatory Knowledge: In-depth knowledge of ISO 13485 and ISO 9001. Knowledge of QSR 820, MDSAP, and MDR is a plus.
• Experience: Minimum of 6 years of experience in a medical device manufacturing environment in a quality-related role, with practical experience in supplier quality management and contract manufacturing.
• Technical Expertise: Profound knowledge of electronic commodities, including batteries, PCBs, chargers, and electro-mechanics, and related production technologies for electronic components. Experience with 8D/SCAR methodologies, quality reports, improvement programs, and supplier audits is essential.
• Personal Attributes: You are self-confident, well-organized, reliable, and pay close attention to detail. You are open and communicative and perform well in teams.
• Leadership: Familiarity with navigating changing environments, driving continuous process improvements, and setting priorities from a global harmonization perspective.
• Language & IT: Fluent English skills (written and spoken) are mandatory. Vietnamese or German language skills are a plus. Advanced MS Office skills are required, and programming or AI tools knowledge is beneficial.
• Travel: You are willing to travel (approx. 30% of the time), primarily within the APAC region.

More about what we offer:

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.