Supervisor, Technical Support

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

 

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Oversees the front line staff engaged in resolving problems with customers via telephone, email or chat
sessions using full technical product knowledge and interpersonal skills. Supports the effective operation
of the Technical Support Team.

Essential Duties and Responsibilities: – Manages the day-to-day activities of a team with the responsibility for driving results and supporting
the development of staff and processes. – Provides direction to technicians in the application of process, procedures, and troubleshooting/repair
of complex instruments or testing equipment. – Establishes and maintains lines of communication with engineering and software development on
design, reliability and maintenance issues; reports trends, identifies urgent crises and recommends
solutions to complex issues. – Manages and champions trainings to improve technical knowledge of the support team; ensures
technicians are properly trained and able to provide accurate and responsive solutions. – Estimates timeframes for complex projects and oversee the completion of assignments within
specified time, quality, and cost parameters. – Identifies process improvement and verification activities; develops and applies technical and quality
improvement techniques. Ensures resources maintain compliance with quality process and
standards. – Demonstrates strong customer service, communication and problem solving skills.
Note: The statements herein are intended to describe the general nature and level of work being performed by
employees, and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of
personnel so classified.
Job Requirements
Preferred Education: Bachelor’s Degree (or equivalent vocational
qualification/experience)
Preferred Work Experience (years): 5-8 years experience
Key Skills and Competencies: – Background in technical support preferred
– Fluent level of English (written and verbal) as well as
local language as applicable
– Intermediate level skills in Microsoft business
applications including Word, Excel and Outlook – Customer service values / orientation
– Advanced knowledge of the region and / product lines
supported
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Zebra and the stylized Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their
respective owners.
– Strong leadership skills coupled with a desire and ability
for continuous learning / self-development – Role model level professional work behaviors
(attendance, teamwork, time management) – Strong communication skills (listening, providing clearn
and concise infromation, using propoer language and
grammer) – Intermediate presnetation skills.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.