Supervisor Lift Experience

Job Summary: 

Keystone Mountain Operations is seeking a motivated and safety-focused leader to join the Lift Experience Team. The Lift Experience Supervisor is responsible for supporting daily lift operations by providing frontline leadership, maintaining operational standards, and ensuring exceptional guest and employee experiences.

This position provides direct leadership and support to Lift Experience Leads and the broader Lift Experience Team, helping ensure safe, efficient, and guest-focused operations. The ideal candidate is a strong communicator who can make sound decisions, adapt to changing operational needs, and effectively coach and develop team members in a fast-paced environment.

Working closely with Lift Experience Managers and Assistant Managers, the Supervisor helps execute department goals, maintain operational readiness, and foster a positive team culture centered around safety, accountability, employee development, and guest service.

Job Specifications:  

• Starting Wage: $22.00/hr - $29.22/hr  

• Employment Type: Winter Seasonal 2026/2027  

• Shift Type: Full Time hours available 

• • Working between 8-10 hours/day 

• • Weekends and Holidays as needed 

• Skill Level: Team Lead 

• Minimum Age: At least 18 years of age  

• Housing Availability: Yes 

Job Responsibilities: 

• Provide daily leadership, direction, and support to Lift Experience Leads and the Lift Experience Team.
• Support safe and efficient operation of lifts, mazes, and loading/unloading areas.
• Develop and mentor Lift Experience Leads, supporting their growth, leadership effectiveness, and operational performance.
• Conduct bi-weekly 1:1 meetings with assigned Leads to provide coaching, feedback, and development support.
• Assist in facilitating monthly Lead meetings focused on operational consistency, communication, training, and leadership development.
• Complete operational, safety, and service audits to ensure compliance with departmental standards and identify opportunities for improvement.
• Provide performance feedback and coaching to operators through direct observation and partnership with Leads.
• Conduct daily lineups, safety meetings, and operational briefings.
• Ensure employees follow established operating procedures, safety standards, and appearance expectations.
• Monitor team performance and provide timely recognition, coaching, and performance feedback.
• Assign and adjust staffing to meet operational and business needs.
• Monitor weather, terrain, and operational conditions and communicate impacts to staff and leadership.
• Respond to and assist with guest concerns, incidents, and operational disruptions.
• Complete daily inspections, documentation, and operational reporting.
• Ensure compliance with CPTSB, OSHA, ANSI, USFS, and company requirements.
• Communicate departmental, mountain, and company information in a timely and effective manner.
• Support onboarding and training of new and returning employees.
• Partner with Managers and Assistant Managers to address employee performance concerns and operational challenges.
• Assist with seasonal opening, closing, and operational transition activities.
• Serve as a visible role model for safety, guest service, professionalism, and company values.
• Other duties as assigned.

Job Requirements: 

• High School Diploma or GED Equivalent required 

• 1-2 years of previous lift or mountain operations experience required 

• Must be physically capable of assisting guests while loading lifts; may lift up to 40 lbs 

• Must be able to communicate fluently in English 

• Must be able to work outdoors in all types of inclement weather, standing and moving for entire shift on potentially slippery or uneven surfaces. 

• Ability to work a flexible schedule including nights, holidays, and weekends