Supervisor, Field Service

Field Service Supervisor to lead and develop a team of approximately 10 to 20 field service engineers, ensuring efficient and high‑quality service delivery to our customers.

Main Responsibilities

• Manage the daily operations of the Field Service team, ensuring work orders are completed on time and within budget.

• Monitor team performance through KPI benchmarking, utilization levels, and continuous improvement initiatives.

• Act as a key partner to stakeholders such as scheduling, technical support, and business units.

• Conduct recruitment, onboarding, training, certifications, performance evaluations, and other personnel actions in alignment with the Field Service Manager.

• Support the development of team members through mentoring and skill enhancement.

• Collaborate with the Field Service Manager to optimize processes and Field Service activities.

• Lead by example, maintaining a strong focus on safety, quality, and customer satisfaction.