Supervisor, Field Service

We are looking for a Field Service Supervisor to lead and develop a team of approximately 10 to 20 field service engineers, ensuring efficient and high‑quality service delivery to our customers.

Main Responsibilities

• Manage the daily operations of the Field Service team, ensuring work orders are completed on time and within budget.
• Monitor team performance through KPI benchmarking, utilization levels, and continuous improvement initiatives.
• Act as a key partner to stakeholders such as scheduling, technical support, and business units.
• Conduct recruitment, onboarding, training, certifications, performance evaluations, and other personnel actions in alignment with the Field Service Manager.
• Support the development of team members through mentoring and skill enhancement.
• Collaborate with the Field Service Manager to optimize processes and Field Service activities.
• Lead by example, maintaining a strong focus on safety, quality, and customer satisfaction.

A JBT Marel utiliza ferramentas assistidas por tecnologia, incluindo inteligência artificial (IA), para apoiar a análise de candidaturas. Essas ferramentas ajudam nossas equipes de recrutamento a identificar competências e experiências relevantes para a função com base em critérios relacionados ao cargo. Todas as candidaturas são analisadas por pessoas, e a IA não é utilizada para tomar decisões de contratação de forma independente. Estamos comprometidos com práticas de contratação justas, consistentes e inclusivas em nível global.