Supervisor - Call Center (Temporary, Remote McAllen, TX)

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements. This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December* You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays during production and on 12/11 Opportunities may arise for volunteer OT This position is fully remote; however, you must reside within 75 miles from the Maximus McAllen, TX location. You must be able to pick up and return your equipment at the Maximus McAllen, TX location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints. **Please note equipment will be provided but must meet the remote position requirement provided below Remote Position Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net). - Minimum 5mpbs upload speed. - Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home internet router. - Private work area and adequate power source