Supervisor, Apple Channel Stores - Lisbon

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. As a Supervisor, you are a leader and an inspirational coach. You spend your days working alongside your team, coaching, developing and role-modelling the behaviours of a successful sales Advisor. You help your team build impactful relationships in their POS (Point of Sales) while cultivating your own relationships with partner senior leadership. Adaptable and flexible by nature, you’re a clear and direct communicator and dedicated to making an impact with others. Through your leadership and influence, you will inspire and motivate your team and partners to exceed their goals. You will review and communicate business results and promotions daily with your team and partners to grow the partner’s business. You will focus on supporting the partner achieving maximum sales results — discovering new opportunities for the partner to grow the Apple business, enhance business partner relationships, and enrich customers’ lives through Apple products. In this position, you will spend all of your time in stores with your team and Apple partner resellers. Your work hours will be based on business needs and commute between different store locations, including up to 80% travel. You will be required to provide your own reliable transportation.

Description

In this role, you will:

- Lead and develop a diverse team of individuals responsible for driving the Partner’s Apple business and for them to achieve peak performance in revenue and objectives across an assigned territory.
- Work alongside team members in the store to demonstrate sales and growth strategies, ensure an exceptional Apple customer experience, and role model successful behaviors for your team.
- Provide encouragement and support to team members, including training, coaching, and check-ins to ensure your team can build deep product knowledge, overcome objections, and successfully advocate for Apple solutions.
- Hold your team accountable for ensuring all Apple fixtures, product exposures and merchandising elements in a territory are up to date and maintained according to Apple's standards and planogram per store; This includes inspecting and driving effective merchandising roll-out and compliance through oversight, coaching, surveys, and quality audits.
- Develop impactful relationships with partner resellers at the store and district leadership levels to deliver training, demos, and ensure that partners are aware of the latest sales promotions.
- Deliver frequent business reviews and performance updates to partner senior and store leadership.

Minimum Qualifications

Minimum of 5-6+ years of related experience.
Ability to build, lead, and develop inclusive teams and attract and retain talent through performance management, coaching, guidance, and support.
Outstanding collaboration and influencing skills.
Ability to communicate effectively, engage actively, and build strong relationships internally and externally by instilling trust and integrity.
Ability to motivate and inspire others and advocate for Apple’s values.
Bachelor’s degree or equivalent experience.
Fluency in English and Portuguese.

Preferred Qualifications

Empathy and resilience to support the needs of a diverse team, navigate ambiguity, and embrace change.
Ability to prioritize time effectively and work independently.
Background leading or supporting a technology sales or solution-based selling team and/or inspiring others within a dynamic, customer-centric environment is a plus.