Subject Matter Expert - Client Servicing OEMS
Clearwater Analytics, LLC
Apply to this job Office - Singapore Office - Mumbai Until 9/1/2026 2+ years exp H-1B sponsor history First posted March 30, 2026 Last posted July 3, 2026
Job description
Job Summary :
We are seeking a dedicated and client-focused Lead Client Servicing Associate for our OEMS Support team. The successful candidate will play a pivotal role in ensuring a seamless client experience by providing day-to-day support for our OEMS solutions. This position is ideal for individuals who thrive in a client-centric environment, enjoy understanding workflows, and are committed to delivering high-quality support and effective issue resolution. The Lead Client Servicing Associate will engage closely with clients, assist them with system-related inquiries, and foster lasting relationships while facilitating ongoing client training and feedback. This role is essential for enhancing client satisfaction and maximizing the value of our technology solutions.
Key Responsibilities
Serve as a key point of contact for clients using OEMS solutions, providing day-to-day support and guidance.
Assist clients with system-related queries, user issues, and functional questions relating to OEMS workflows.
Work closely with internal teams to help troubleshoot issues, coordinate resolutions, and ensure timely follow-up with clients.
Support senior team members in understanding client requirements, business processes, and trading workflows to enhance the overall support experience.
Deliver client training sessions and walkthroughs to help users confidently navigate and utilize OEMS functionality.
Maintain clear and accurate documentation, including support processes, user guides, training materials, and client feedback.
Build strong client relationships by proactively engaging with users, gathering feedback, and identifying opportunities to improve service delivery.
Provide ongoing post-go-live support to help clients maximize the value of their OEMS solution.
Qualifications
Bachelor’s degree in a relevant field (e.g. Business, Information Technology, Finance).
2–5 years of experience in a client support, training, servicing, or operations role, preferably within the financial services technology sector.
Strong communication and interpersonal skills, with a genuine passion for client engagement and support.
Ability to manage client queries professionally, prioritize effectively, and coordinate across teams.
Eagerness to learn OEMS functionality and develop expertise in financial technology solutions.
Familiarity with financial technology vendors specializing in OMS is a plus, but not required.
About this role
Summary
Support clients using OEMS solutions, troubleshoot issues, deliver training, and build relationships.
Job title
Subject Matter Expert - Client Servicing OEMS
Experience level
2-5 years
Minimum experience
2+ years exp
Industry
financial services technology
Location requirements
On-site in Singapore or Mumbai, remote not specified.
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Skills & keywords
Required skills
communicationinterpersonal skillsclient engagementdocumentationteam coordination
Preferred skills
financial technology vendorsOEMS functionality
Specializations
client supporttrainingOEMSfinancial technology
Locations
Structured locations inferred from the posting.
Singapore
On-site City
Mumbai, Maharashtra, India
On-site City