Subject Matter Expert
Sagility (Jamaica) Limited
Apply to this jobSagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
The Subject Matter Expert (SME) serves as a key resource within the call center, providing in-depth knowledge, guidance, and support on processes, systems, and customer service protocols. The SME acts as a liaison between frontline agents and leadership, ensuring consistent quality, compliance, and performance across the team. This role is critical in training, coaching, and resolving complex customer issues.
Location:
Summary
Provide knowledge and support in call center processes and customer service.
Job title
Subject Matter Expert
Experience level
Industry
healthcare
Location requirements
Located in Kingston, Constant Spring 2; remote work not allowed.
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Kingston, MD 21871, USA