Studio lead - Pembroke Pines
JETSET Pilates
Apply to this job Pembroke Pines, FL on site Until 9/26/2026 First posted July 28, 2026 Last posted July 28, 2026
Job description
Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.
Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.
Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.
Duties and Responsibilities
- Assist in delivering the ultimate boutique fitness experience to every client, every time.
- Provide the highest level of customer service to all clients and visitors upon arrival.
- Greet and check-in clients professionally upon arrival and thank them as they leave.
- Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
- Sell memberships and class packages in-person, online, and over the phone.
- Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
- Maintain a clean and tidy studio.
- Process retail sales and restock inventory as needed.
About this role
Summary
Manage studio operations, assist clients, support staff, and process sales.
Job title
Studio lead - pembroke pines
Experience level
entry level
Industry
health and fitness
Location requirements
Pembroke Pines, FL; onsite work required; some shifts may vary.
Salary
Not specified
Management role
No
Skills & keywords
Required skills
customer servicesalescommunicationorganization
Preferred skills
None specified
Specializations
client relationssalesreception
Locations
Structured locations inferred from the posting.
Pembroke Pines, FL, USA
On-site City