Studio Lead - Downtown Miami
JETSET Pilates
Apply to this job Miami, FL on site Until 8/21/2026 First posted March 18, 2026 Last posted March 18, 2026
Job description
Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.
Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.
Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.
Duties and Responsibilities
- Assist in delivering the ultimate boutique fitness experience to every client, every time.
- Provide the highest level of customer service to all clients and visitors upon arrival.
- Greet and check-in clients professionally upon arrival and thank them as they leave.
- Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
- Sell memberships and class packages in-person, online, and over the phone.
- Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
- Maintain a clean and tidy studio.
- Process retail sales and restock inventory as needed.
About this role
Summary
Manage studio operations, deliver customer service, process sales, organize studio environment
Job title
Studio Lead - Downtown Miami
Experience level
not specified
Industry
health and fitness
Location requirements
Miami, FL; on-site work required
Salary
Not specified
Management role
No
Skills & keywords
Required skills
customer serviceretail salescommunicationorganization
Preferred skills
None specified
Specializations
retail salescustomer servicefitness centerfront deskclient relationship
Locations
Structured locations inferred from the posting.
Miami, FL, USA
On-site City