Studio Lead - Boerum Hill

Role Description

JETSET Pilates Boerum Hill in Brooklyn is seeking numerous Studio Leads! The Studio Lead is a dynamic team member that provides exceptional service to clients, assists instructors, and creates a friendly and welcoming environment in studio. The position is responsible for assisting with opening duties, re-filling studio supplies and inventory, responding to client emails and phone calls, checking-in and checking-out clients, processing sales and retail transactions, maintaining an organized studio, staying up-to-date on all policies and prices, engaging with clients, and closing duties. The Studio Lead is a part-time to full-time position with shifts available in the morning, afternoons, evenings, and weekends.

Responsibilities

Assist in delivering the ultimate boutique fitness experience to every client, every time 
Provide the highest level of customer service to all clients and visitors upon arrival 
Greet and check-in clients professionally upon arrival
Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately 
Utilize Axle and Mindbody for lead generation, sales, and scheduling
Sell memberships and class packages in-person, online, and over the phone
Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month
Create content for digital marketing
Assist in opening and closing duties
Address client questions, concerns, and feedback promptly and professionally
Maintain a clean and safe studio
Process retail sales and restock inventory as needed

Qualifications

Experience working in client-service roles such as concierge, receptionist, restaurants, retail, and hospitality
Experience working in team environments
Experience with white glove service or luxury fields
Highly proficient with computers, tablets, and applications
Excellent verbal and written communication skills
Demonstrated ability to multi-task
Self-Motivated

JETSET Pilates Boerum Hill is building a team that's welcoming to everyone and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.