Student Success Coordinator

Job Description:  The Student Success Coordinator will work to assist students in an effort to improve student retention, persistence, and graduation rates.  Through providing academic advising for incoming students and early intervention measures, the coordinator will have a targeted focus on student success.  This will help to coordinate initiatives to improve student retention and persistence in UC Online programs.  The Coordinator will collaborate with UC Online team to design and implement retention initiatives and communicate with faculty and staff regarding student concerns.  Additionally, the coordinator will work with returning students on academic and social concerns and serve as the academic advisor for returning students who have been assigned to the Coordinator. 

Job Requirements:  Candidates must have the character and personality to relate effectively with faculty, staff, students, and the community.  Applicants must have a bachelor’s degree and at least 2 years of experience in student advising, recruitment, retention, or other related student services areas.  Good oral and written communication skills and an understanding of college programs and procedures regarding advisement, registration, and financial aid is desirable.   

Key Duties and Responsibilities:  

The Student Success Coordinator will  

• Coordinate new student orientation programs for online students.  

• Establish plans of action to address negative attrition/retention patterns. 

• Prepare and present retention updates and reports.   

• Identify and develop student success indicators for purposes of monitoring, evaluating and reporting on student academic progress, persistence, attrition/retention and graduation rates. 

• Maintain data and contact students in jeopardy of withdrawing or failing school. 

• Provide individual and group Student Success Skills sessions/workshops. 

• Communicate with students on a regular basis in-person, telephone, mail, and e-mail to facilitate retention activities. 

• Publicize and disseminate student support materials to students. 

• Build and maintain an awareness of current trends and best practices in retention and student success areas and integrate such knowledge into UC Online programs and services. 

• Coordinate assessment of all program areas of responsibility.  

• Provide program instruction and guidance from enrollment to graduation. 

• Help students sustain motivation and progress to graduation. 

• Recommend appropriate student services. 

• Engage and educate students throughout their academic program.  

• Perform other duties and responsibilities as assigned.