Strategy Consultant / Researcher

Role Summary

We are seeking a mid-level consultant to support the strategy team in hands-on execution, translating strategic priorities into structured outputs and design-led deliverables. You will work onsite with senior strategists, designers, and stakeholders across multiple workstreams—supporting research, analysis, workshop delivery, and creation of high-quality materials (decks, frameworks, journeys, service concepts).

Key Responsibilities

1) Strategy Execution Support

• Support the execution of strategic initiatives, roadmaps, and transformation workstreams.
• Conduct market, competitor, and internal analysis to inform decisions and recommendations.
• Develop structured content for strategy outputs (problem statements, hypotheses, insights, options, recommendations).

2) Design & Experience Deliverables

• Contribute to user journeys, service blueprints, personas, concepts, and experience narratives.
• Support UX/service design activities in partnership with senior designers/strategists.
• Translate ideas into clear, visual, executive-ready outputs (slides, frameworks, diagrams).

3) Research & Insights

• Plan and conduct qualitative/quantitative research: desk research, stakeholder interviews, user research.
• Synthesize findings into actionable insights, key themes, and decision-oriented narratives.
• Support concept testing, validation, and iteration cycles.

4) Delivery & Collaboration

• Work closely with cross-functional stakeholders (business, digital, tech) in a fast-paced onsite environment.
• Support workshops and working sessions (agenda design, facilitation support, documentation).
• Ensure deliverables meet quality standards, timelines, and stakeholder expectations.

Requirements

Required Qualifications

• 5–8 years of experience in consulting, strategy, service design, UX, research, or innovation delivery.
• Demonstrated experience supporting strategy execution and delivery, not only analysis.
• Strong grounding in design thinking / user-centered / service design methods.
• Strong ability to create high-quality decks and structured deliverables.
• Comfortable working onsite with senior stakeholders; proactive, detail-oriented executor.

Preferred Experience

• Experience in consulting firms, design studios, or innovation/transformation teams.
• Exposure to digital / innovation / transformation programs.
• Experience working across business + technology + design teams.

Skills & Competencies

• Structured problem solving & storytelling
• Research planning, synthesis, and insight articulation
• Visual communication (decks, frameworks, diagrams)
• Stakeholder support & collaboration
• Execution excellence and attention to detail

Tools (add if applicable)

• PowerPoint (advanced), Excel/Sheets (good), Miro/Mural
• Figma (preferred if design outputs are expected)