Store Operations Executive

Responsibilities

• Manage day-to-day operations of multiple e-commerce stores, ensuring optimal store condition and adherence to merchandising standards.

• Coordinate with the Account Executive to set up pricing for new SKUs and ensure all product information is accurate and up to date.

• Support the Account Executive team in planning and executing promotions (flash sales, discounts, bundles, gimmicks) across various e-commerce platforms.

• Stay updated on current platform campaigns, tools, and policies, and proactively propose relevant campaign participation opportunities.

• Monitor store performance daily (traffic, conversion, rating, reviews, penalties, etc.) and take action to maintain store stability and reputation.

• Coordinate with internal teams (sales, marketing, design, warehouse) to ensure smooth execution of operations and campaigns.

• Prepare regular reports and insights related to store performance and campaign results as needed.

Requirements

• Minimum Diploma or Bachelor’s Degree in Business, Marketing, Communications, or a related field.

• 1–3 years of experience in e-commerce operations, marketplace management, or a similar role; e-commerce experience is mandatory.

• Strong sales, negotiation, and presentation skills, with a proven ability to drive store performance and revenue.

• Excellent interpersonal and communication skills, both written and verbal.

• Proven ability to build and maintain strong professional relationships with clients, principals, and internal stakeholders.

• Familiarity with major e-commerce platforms/marketplaces (e.g., Shopee, Tokopedia, TikTok Shop, Lazada) is a strong advantage.

• Proficient in using basic office tools (Excel/Google Sheets, email, communication tools) for reporting and coordination.

• Detail-oriented, proactive, and able to work in a fast-paced, target-driven environment.