Staff Engineer Complaint Management and Sustaining

Responsible for Complaint Management on all Customer Return Products.

Job Description
In your new role you will:

• Closely collaborate with Design Team, Test engineering, Production, Applications, Validation and PJM, during the entire life cycle of product development and production ramp-up.
• Be responsible for Complaint Management on all Customer Return Products.
• Be the responsible contact person for all customer complaints, document and assign the complaints to right stake holder internally, act as quality manager and track the progress of complaint closure.
• Run cross functional team meetings to track complaint closure using Turn Around Time (TAT) targets and metrics.
• Work closely with both the business unit Design Team, Application Team, System Validation Team, Production Sites and work with stakeholders to close the complaint.
• Analyse all Data & Statistics from stake holders and compile reports for the customer complaint.
• Check compliance with defined quality standards and quality assurance guidelines, to operate an active risk management system.
• Support cross-functional teams and stake holders to solve possible escalation cases, if needed.
• Continuously improve quality-related activities and methods, based on customer complaints. Work closely with product line Quality team to implement these new-found methods.
• Derive future quality targets from customer requirements and market trends.

Your Profile
You are best equipped for this task if you have:

• Degree in Electrical Engineering, Materials Science, Physics.
• At least 5+ years of professional experience in Semiconductor Industry. Quality Management background will be added plus.
• Good understanding of QUALITY methods, processes and standards e.g. FMEA, 8D, 5WHYs, AEC-Q100 etc., and not limited.
• Understanding of the structure and function of Semiconductor products, Hardware-Software interaction, Manufacturing, Failure Analysis Methods etc.,
• Intercultural competence, as working with global teams and customers, is an integral part of the job.

Contact:
    [email protected]

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