Sr. Voice Engineer

Title: Sr. Voice Engineer
Term: 6 Months C2H
Location: Mason, OH
Position type: Long term contract / contract to hire possible

Unfortunately, we cannot work with 3rd party & H1B employee’s.

Description:
Positions to be located in Mason OH to support client located in So California

RESPONSIBILITIES AND POSITION DESCRIPTION:
This position will be a member of a North American team responsible for delivery of voice infrastructure services in complex, large enterprise environments.

As a Senior Voice engineer responsibilities will include:
• Advanced administration, configuration, implementation, operation and maintenance of Cisco VoIP and Messaging platforms.
• Advanced administration, configuration, implementation, and maintenance of additional Cisco Call Center based telephony and application infrastructure.
• Tier 3 troubleshooting skills, including voice quality and network QoS.
• Resolving complex incidents and problems.
• Working with Telecom providers and 3rd party hardware/software maintenance vendors.
• Support of 24x7 business critical platforms and accounts.

EDUCATION AND CERTIFICATIONS:
• Degree in Engineering or Computer Science or equivalent experience.
• Voice Industry or Vendor Platform Certifications. Cisco certification/training essential.
• ITIL Foundation Certification preferred.

Technical Skills:
• Advanced ability to implement, configure, operate, and administer Cisco based VoIP Voice and Messaging platforms which include Cisco Unified Communication Manager, Unified Contact Center, Unity Unified Messaging, Gateways, Jabber Presence, and Softphone.
• 10+ years’ experience providing Voice Operations support services in a mid to large size organization supporting a variety of vendor platforms and technologies.
• Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks)
• Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLAN
• Experience designing and/or supporting QoS, MPLS, VLANs, Multicast solutions.

Background:
Candidate must be in a position to pass a very stringent 10 Year Federal background and drug test including a polygraph test with the local City Police Department and Justice Department.

All your information will be kept confidential according to EEO guidelines.