Sr. Technical Specialist

The Net America Corporation is a Woman-owned firm specializing in Multi-Channel Contact Centers & Help Desk Services, IT/Software Engineering & Development, Organizational & Program Management, Peer Review & Grants Management and Conference & Logistics Support.

The net.AMERICA Corporation is seeking a Senior Technical Specialist who has detailed understanding of contact center technologies and telecommunications standards. They must poses strong contact center technology experience including; the installation and testing of systems patches and any type of software installation in accordance with the policies and procedures as set by the Customer.

Responsibilities included but not limited: 

• Successful planning, designing, installing, configuring and troubleshooting the Interactive Intelligence Customer Interaction Center (CIC) on an Intel-based or Media Server platform for Multi-channel contact centers of 100+ seats.  

• Hands-on experience installing and configuring telephony hardware and software on a server. 

• Experience installing, troubleshooting, and configuring the CIC and Interaction Client (IC) software using a unified, customer based scenario.  

• Knowledge of and configuration experience with the CIC IVR platform.  

• Experience installing and configuring Work Force Management (WFM), preferably on the Interactive Intelligence platform.  

Experience and Education Required:

• ITIL Certification Requirement(s) Interactive Intelligence (I3)

• 5 + years of experience Extensive and demonstrated experience with I3 platform 

We look forward to receiving your application! Please indicate salary requirements in cover letter.  The Net. America Corporation offers a generous comprehensive benefits package. 

The net.AMERICA Corporation is an Equal Opportunity Employer
All information will be kept confidential according to EEO guidelines.