Sr. Specialist, Agent Oversight
A01 Western Union Japan K.K.
Apply to this jobRole Responsibilities
As a Sr. Specialist, Agent Oversight, you will be coordinating the agent oversight program at WUIB in alignment with other WU entities and Agents throughout Australia, New Zealand and Pacific Islands, other key responsibilities include:
Provides AML/CTF Compliance support to new and existing Agents of Western Union and its affiliates, to identify if agents have developed and implemented an effective AML/CTF Compliance program, as they apply to Money Services Businesses. Provides analysis on improving internal controls and AML Compliance programs for Agents.
Provides back office support to Agent Oversight processes Follows up on Agents who have certain areas of improvement identified in their AML/CTF Compliance programs by the GFO front office.
Assist with specific projects assigned by Management.
Role Requirements
Minimum 4 years’ experience in the Compliance field. Bachelor’s or master’s Degree preferred.
Excellent written and verbal communication skills. Has strong analytical and problem-solving skills.
Proven ability to learn to analyze, utilize industry standards and employ sound judgment to draw conclusions regarding the status of an agent's compliance program.
Excellent multi-tasking ability. Demonstrated interpersonal and customer service skills.
Work Shift
HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Philippines specific benefits include:
Paid sick leave and vacation leave
HMO coverage with dependents from day 1 of employment, subject to insurer's review
Hybrid working arrangement
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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Estimated Job Posting End Date:
08-14-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Summary
Coordinate agent oversight, support AML/CTF compliance, analyze controls, assist projects
Job title
Sr. Specialist, Agent Oversight
Experience level
4+ years
Minimum experience
4+ years exp
Industry
financial services
Location requirements
Hybrid work in Quezon City, Philippines, at least three days remote
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Quezon City, Metro Manila, Philippines