Sr Service Desk Analyst

Summary: 

Senior level IT professional that is passionate about technology and has a good mix of technical and customer service skills. Responsible for maintaining devices via endpoint management tools such as Intune, JAMF and BigFix.  Provide 3^rd tier support for the Service Desk team and promotes adoption of technologies offered to the business. Constantly reviews processes and policies for areas of improvement and assist the implementation of those changes. Ability to listen, train and work with multiple teams within the business.

 

Essential Job Duties: 

• Responsible for scripting, deploying, and updating end user devices via remote management tools.
• Provide 3^rd tier support for Service Desk
• Provides technical training for Service Desk
• Provides training to business teams and promotes the adoption of technology
• Requires in-depth knowledge of all technologies offered to end user community
• Provide update, status, and completion information to infrastructure management in reference to Projects that are assigned
• Research, Test and Provide guidance on new and upcoming technology trends
• Other duties as assigned

 

Reporting Relationships: 

• Reports to Manager, Service Desk

 

Requirements: 

• High School Diploma or GED
• In-depth knowledge of computers, operating systems and programs
• In-depth knowledge of scripting languages (Javascript, Powershell, Regex, and others)
• In-depth technical troubleshooting skills
• Ability to “Think out of the box”
• Customer service focused
• Experience with MacOS
• Intune configuration, management, and support
• JAMF configuration, management, and support
• Bigfix configuration, management, and support
  
  

Physical Requirements: 

• Ability to sit at a computer terminal for long periods of time
• Ability to talk on the phone for long periods of time
• Ability to be physically in attendance at workstation at designated company office location during normal business hours
• Ability to lift 60 pounds
• Ability to travel occasionally

 

Compensation:

Compensation Range: $65,000-$75,000 annually

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.  This position is not eligible for a variable pay component as part of the hiring range.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision.  Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire).   In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO.  ScanSource also celebrates 8 paid company holidays.

 

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F