Sr. Sales Specialist

The Sales Specialist is responsible for selling products and services and acting as a point of contact with their assigned accounts and opportunities. This role will be working as a team with other resources to focus on customer satisfaction, retention of customers, and growing revenue. This role will do this, by working on assigned projects from their accounts to determine the best solution for the customer. 

You Will

Build and maintain communications with internal partners within the strategic teams on customer projects within Protolabs, as well as navigate internal networks to help resolve customer pain points and execute strategic initiatives
Leverages existing customer relationships to generate customer referrals to the account manager with influencers & decision makers; by gaining knowledge, insight and understanding of customer business priorities, strategies and needs.  Align Protolabs products to the customer corporate strategies by deep questioning, industry insight and customer knowledge.
Navigates complex business interactions with customers.  some may be done jointly with the SAM/KAM team members or leadership.
Retain and grow revenue from the customer account base through opportunity follow up, shipment follow ups, and colleague referrals. Execute design reviews, impromptu product showcases/presentations as well as participate in customer sales presentations either virtually or in person.
Determine customer needs and motivations in terms of; timeline product needs, budget, and decision-making authorities/influencers.   Understand and uncover customer mapping and decision-making processes within complex large corporations.
Work with the pod team to understand the customers’ product, their company, their role and buying patterns to support anticipated customer needs.   Help to gain an understanding of the customer needs then use that detail to help shape the strategy for growing wallet share and revenue with customer organizations.
Report findings back to the account manager and pod team on insight gained. 
Works with the pod team to execute account-based initiatives with customer interactions.  helping with execution on strategic initiatives in partnership with the SAM/KAM team members and leadership
Achieves and or exceeds key performance indicators & other metrics to deliver growth targets and revenue.  
Maintain customer information by documenting & tracking engagement and interactions within Customer Resource Management software application- (CRM / Salesforce). understanding of usage of other sales tools, DOMO, Hubspot, highspot, etc..
Accurately forecast, manage, and advance opportunities through the various sales stages.   Understand future pipeline of programs and projects with the customers at a high level.
Demonstrates company values, complies with policies, and completes all assigned training initiatives.   Additionally, participates in company events as well as showcases good company stewardship
does deep discovery and align customer needs with Protolabs products & services, with unique problem-solving skillset for complex customers and customer issues.
services assigned however the individuals should have a deep understanding of all of our products as well as an understanding of the appropriate resources for those products.
Will work with a range of projects with varying complexities and services offered.

What It Takes

Education and Experience:

Bachelor’s degree in business or related field or equivalent education and/or experience. 

5+ years of sales experience and / or 4 years of Protolabs selling experience.

Consistent high performer with proven record of growing sustainable customer business partnerships. 

Knowledge, Skills, and Abilities:

Deep knowledge of industry and Protolabs products, fitment to the customers they are service

Knowledgeable to advanced level of business principles, theories, and concepts

Expert level of products, offering an advanced level of markets and accounts

Apply company policies and procedures to resolve a variety of problems. Determines actions based on guidelines, and modifies actions and methods as required with an emphasis on creative problem solving and out of the box thinking.

Good grasp of how to develop and drive customer growth through projects, programs and agreements.

Ability to build and sustain internal relationships across Protolabs' ecosystems.

Ability to build and maintain relationships with customer coaches and champions.  

Strong experience with CRM tools for managing the sales process and forecasting to provide further insight into other department stakeholders.

Thorough understanding of all of Protolabs’ service lines, they understand the manufacturing product life cycle, and how to connect customer needs with Protolabs’ capabilities in our full-service offering.

Strong culture promoter who embodies Protolabs values.

Proficient presentation and communication skills, both verbal and written inside and outside the organization.

Technical aptitude for engaging in high-level conversations related to manufacturing and engineering.

Working understanding of customer value propositions and articulates how Protolabs’ solutions can improve their customer’s corporate initiatives and business objectives.

Self-motivated and results-driven, with a dedicated focus on achieving/ exceeding sales goals.  

Proficient problem solving and negotiation skills for project requirements, customer documentation conversations, and financial conversations.

Utilizes advanced knowledge of product/service offerings and developing proficiency of markets & accounts.  

What's In It For You!

We offer a competitive total compensation package
In addition, we offer competitive benefits including but not limited to:
Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
You will receive PTO + Wellness Hours + Holiday Pay + Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program with a 15% discount
And More!