Sr. Program Director, Contact Center Operations (Medicaid)| Onsite in Topeka, KS | Relocation Available

Maximus is currently hiring an onsite Senior Program Director to lead a Medicaid Eligibility contact center in Kansas. This role provides full ownership of program performance, financial results (P&L), compliance, and overall service delivery for a complex, mission‑critical public sector program. The ideal candidate is a senior level contact center leader with a strong Human Services background and a proven track record of building and leading large scale Medicaid eligibility call center operations. They should understand end to end eligibility workflows, drive operational performance, and be confident leading teams in a highly visible, client facing environment. This is an onsite position in Topeka, KS, with relocation assistance available. This position is contingent upon contract award. Why Maximus? - 🔄 Work/Life Balance Support - Flexibility tailored to your needs! - 💰 Competitive Compensation - Bonuses based on performance included! - 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - 🏝️Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - 📚 Tuition Reimbursement - Invest in your ongoing education and development. - 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - 📚 Professional Development Opportunities-Participate in training programs, workshops, and conferences. - 📝Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.