Sr. Product Manager

Apply if you're excited to:

Own and execute the product vision, strategy, and roadmap for various products, balancing short-term adoption goals with long-term platform growth

Partner closely with strategic partners to align product investments with business objectives and maximize customer value

Define and prioritize product initiatives that drive adoption, engagement, retention, and future revenue opportunities

Translate business requirements into detailed product requirements, user stories, workflows, and acceptance criteria for engineering teams

Manage execution across multiple teams and functions, coordinating sprint-level dependencies across Engineering, Data, UX, QA, and external partners to ensure timely delivery of customer and partner commitments

Drive the development of data visibility and reporting solutions that provide actionable insights for customers and partners

Champion intuitive user experiences that fit naturally into the fast-paced workflows of veterinary clinic teams

Use customer feedback, analytics, experimentation, and market insights to evaluate performance and inform roadmap decisions

Success by 6 Months:

Develop a deep understanding of PetDesk's data model, customer journeys, partner integrations, and campaign architecture

Establish strong working relationships with Engineering, Data, Design, QA, Commercial teams, and strategic partners

Drive resolution and alignment on key program decisions, including communication timing anchors, suppression rules, dosage threshold logic, and journey eligibility criteria

Create and maintain a comprehensive campaign requirements framework documenting data dependencies, business rules, implementation complexity, and critical path requirements for current and future journeys

Successfully coordinate the delivery of critical engineering and data workstreams required to support upcoming partner and medication journey launches

About you:

• 7+ years of Product Management experience in SaaS, healthcare technology, fintech, commerce, marketing technology, or other data-rich software environments

• Demonstrated success launching and scaling products or major feature sets from concept through customer adoption

• Experience conducting customer discovery, gathering requirements, and translating insights into product strategy and execution

• Strong understanding of APIs, integrations, and data models, with a proven ability to write detailed product requirements and work effectively with engineering teams throughout the development lifecycle

• Strong analytical and problem-solving skills with the ability to leverage data to drive decision-making and prioritization

• Excellent communication and stakeholder management skills, including experience working with external customers or strategic partners

• Ability to thrive in ambiguous, fast-moving environments where priorities evolve and speed matters

 
Preferred Qualifications:

Experience in B2B2C software environments

Experience with payments, loyalty programs, customer engagement, marketing automation, healthcare technology, or transactional platforms

Benefits & Perks:

Medical coverage for employees and dependents (80-90% covered by employer)

Employer HSA contribution with HDHP

401(k) match up to 3.5% 

Dependent Care Flexible Spending Account (FSA)

Dental & Vision coverage available 

Basic Life and AD&D Insurance

Short and Long Term Disability

Flexible Time Off & 12 Paid Annual Holidays

Paid Parental Leave

Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance

$250 Annual Stipend for Learning and Development

PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.