Sr. Operations Agent

Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and

NAFTA forms.

- Routing Shipments-Determining appropriate mode of transportation for all domestic /

Canadian shipments. Evaluates appropriate cost/time combination for each shipment

- Rate Negotiation - Negotiates best rates with motor carrier, freight forwarders and

express couriers for all domestic shipments (e.g. UPS, DHL & FedEx.) These negotiations

include both ground and air shipments.

- Brokerage Assistance -- Works very closely and on a regular basis with the broker's firm

(e.g. providing import documentation, tracking shipments etc., etc. for all import

shipments coming into the United States. Sales Support -- Provides assistance for

domestic sales department.

- Freight Bill Auditing -- Verifies accuracy of domestic freight bills and disputes any

discrepancies.

- Freight Quotes - Responsible for securing weight and dimensions of all quotes requested

by the sales staff and obtaining the most economical freight rate from motor carrier,

freight forwarders and express couriers.

- Investigating client problems and/or complaints and managing to successful resolution.

- Addressing all client inquiries.

- Maintaining relationships with both internal and external customers with exceptional

service.

- Other duties as assigned

Working hours: Monday to Friday, 8:00 a.m. to 4:00 p.m., full-time.