Sr. Field Service Technician

A leading global manufacturer of high-precision machine tools is looking for an experienced Field Service Technician who will provide customers with maintenance and repair assistance of CNC machine tools on location or by telephone.

Locations: Upstate New York; Syracuse; Buffalo; Massachusetts; Memphis; New Hampshire.

Job Functions:
• Provide customers with maintenance, repair, and installation assistance of CNC machine tools on
location or by telephone.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer’s
Service Engineers.
• Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit
customer feedback to improve service.
• Other duties as assigned.

Minimum Requirements:
• Bachelors or Associates Degree in technical related field of study preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with
frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers.