Sr Field Service Engineer

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Job Description:

Job Description

• Responsible for customer service and support of company products, including but not limited to repairing / troubleshooting of probe cards
• Manage field escalation to provide quick solutions and/or leading engineering work and driving effective, timely communication with customers
• Provide customer training, preventive maintenance, continuous improvement programme at the customer site
• Compile and maintain the database of product performance at field
• Identify opportunity and provide innovative solutions to improve customer’s overall use of the company probe cards
• Provide problem solving recommendations or solution by communicating with a customer and internal company worldwide team
• Maintaining excellent customer relationship through technical support and communication.

Requirements:

• Degree in Electrical/Electronics/Mechanical/Chemical/Materials Engineering or related degree
• Min 3 years test engineering experience (e.g. Wafer Sort or Final Test) in semiconductor and/or application engineering in Automated Test Equipment (ATE) company or semiconductor capital equipment. Experience in probe card is advantageous.
• Fresh graduates will be considered.
• Experience in customer service and support
• Excellent customer managements and interface skills
• Ability to present technical information in a dynamic, detailed, and credible way
• Communication skills (verbal/written) in English
• Knowledge of electronics and semiconductor manufacturing (Especially, back-end semiconductor test desired)
• Personal car for traveling to provide customer service.
• Flexibility: Willingness to work in shifts

Skills:

Education & Experience:

Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience | Required