Sr. CQM Category Expert Smart Power

Sr. CQM Category Expert Smart Power

Job Description
In your new role you will:

• Serve as regional expert and primary interface for quality deviations in assigned products (Smart Power)
• Lead 1st-line defense for complex customer complaints, ensuring fast resolution and effective communication
• Drive problem-solving (8D, Failure Analysis) and coordinate cross-functional teams for escalated cases
• Act as technical specialist to support quality marketing and design-win activities
• Understand customer quality requirements (CSR) and align Infineon’s performance to exceed expectations
• Mitigate risks (safety, financial, reputational) by ensuring robust containment/corrective actions
• Optimize customer return analysis processes and reduce non-IFX-owned cases
• Build strong customer relationships through regular visits and proactive feedback
• Monitor quality trends, initiate global improvements, and document lessons learned
• Train/mentor junior CQMs and customer teams on technical topics

Your Profile
You are best equipped for this task if you have:

• Technical degree (e.g., Electrical Engineering) or equivalent apprenticeship with extensive experience
• 10+ years in Quality Management, FAE, or semiconductor manufacturing
• Deep knowledge of Infineon products and customer applications; proficiency in problem-solving tools (FTA, Fishbone, DOE)
• Understanding of market standards (IATF-16949, JEDEC) and customer manufacturing processes
• Ability to mentor teams, moderate cross-functional discussions, and manage multi-site projects
• Capablility of resolving high-complexity issues with global impact
• Fluency in English; adept at translating technical details for diverse audiences (customers, internal teams)
• Conflict resolution, negotiation, and adaptability across hierarchy levels
• Willingness to travel (customer visit)

Contact:
    [email protected]

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

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