Sr. Coordinator, Enterprise Payments Exceptions
Capitalone.wd12.capital One
Apply to this jobSummary:
Returns and Exceptions:
Responsible for planning, organizing and exercising leadership around the coordination of workflow and process management related activities. This role will coordinate and monitor the daily workflow in accordance with policies and procedures while maintaining effectiveness and efficiency. Responsible for providing fellow team members and internal customers with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes with minimal supervision. The Senior Coordinator will act as the main trainer for new functions and associates in the department.
Work Set up: Hybrid ; Night Shift
General Responsibilities :
Returns and Exceptions
Demonstrate strong communication skills by representing the department in meetings with various parties across the bank and vendors to resolve items/complex cases timely and accurately
Expected to maintain SME knowledge of processes and support production work to maintain workflow and meet established deadlines.
Identify procedural gaps and support initiatives to improve the process
Update procedures, process flows and job aids as needed
Schedule daily and weekly workflow for the team.
Assists with on-the-job learning for new associates
Other job-related duties that may be assigned from time to time
Basic Qualifications:
Two (2) years college level education or equivalent bank work experience
At least 1 year experience with Microsoft Office or Google Suite
Strong attention to detail and with good judgment
At least 2 years of customer service or banking experience
Ability to manage and prioritize tasks to meet deadlines
Proficient verbal and written communication skills, with the ability to collaborate effectively with peers
Amenable to work in Alabang
Preferred Qualifications:
Minimum of two (2) years experience handling financial accounts
Experience in Level 2 or moderately complex check payment processing
Ability to work autonomously with minimal supervision
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Summary
Coordinate payments exceptions, monitor workflow, and support process improvements in banking environment
Job title
Sr. Coordinator, Enterprise Payments Exceptions
Experience level
2+ years
Industry
financial services
Location requirements
Alabang, Philippines; hybrid, night shift allowed
Salary
Not specified
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Unknown location