Sr. Client Service Specialist - B Schedule - Thurs, Fri, Sat, e/o Weds - 7:00am to 7:00pm - LUK

Cra1009crwl.755fc3a5 077f 4395 Ad9a 01ffdc6dea89

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Florence, KY Until 8/23/2026 4+ years exp First posted May 27, 2026 Last posted May 27, 2026
Job description
Essential Job Functions
  • Responds to orders, general client inquiries, invoice questions and client complaints.
  • Records consistent problem areas
  • Resolves issues with orders, delivery dates or service.
  • Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
  • Responses are predominately routine but may require deviation from standard procedures
  • Other duties as assigned

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
  • Job may require extended sitting or standing, use of standard office equipment.

 

Other Skills/Abilities
  • Client Service skills
  • Quality Focus
  • Problem Solving
  • Freight Forwarding Knowledge
  • Documentation Skills
  • Listening
  • Resolving Conflict
  • Ability to Multi-task
Education Requirements
  • High School Diploma or GED
  • 2-4 years client service experience

 

 

Certifications and Licenses
  • Professional certification may be required in some areas

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

About this role

Summary

Handle client inquiries, resolve issues, document problems, and maintain customer satisfaction.

Job title

Sr. Client Service Specialist

Experience level

2-4 years

Minimum experience

4+ years exp

Industry

unknown

Location requirements

onsite in Florence, KY with no remote work

Salary

Not specified

Management role

No

Skills & keywords

Required skills

client service skillsproblem solvingdocumentationlisteningconflict resolution

Preferred skills

None specified

Specializations

client serviceproblem solvingdamage freightdocumentation
Locations

Structured locations inferred from the posting.

Florence, KY, USA

On-site City
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