Sr Application Engineer — IT Inventory Platform, IS&T

The Asset Intelligence Platform is the consolidated registry that maps applications and services to their underlying infrastructure and dependencies across our data centers, compute facilities, and labs, spanning both internal and third-party environments. By aggregating data from dozens of integrations and discovery tools, it forms the information backbone for operational excellence, IT service management, software asset management, and critical security, privacy, and compliance programs. In any large, evolving infrastructure, visibility is the foundation for everything that follows. Teams responsible for security, compliance, and reliability depend on accurate, comprehensive insight into the environment to do their jobs effectively, and this platform delivers it. As the Application Engineer in this role, you won't just keep the system running—you'll help it evolve alongside the infrastructure and the stakeholders who rely on it.

Description

We are seeking an Application Engineer who operates at the intersection of customer need and engineering execution. In this role, you will develop a deep understanding of the problems internal customers face, translate those insights into product direction, onboard new teams onto the platform, support established users, and help stakeholders at every level understand the business value this system delivers.

This is a role for someone who wants meaningful influence over both the what and the how of a product, and who values the people using a system as much as the system itself.

Minimum Qualifications

8+ years of experience in a role combining technical depth with customer or product engagement, such as solutions engineering, technical product management, application engineering, or a comparable discipline
Strong understanding of infrastructure and platform engineering, including data centers, cloud environments, networking, compute, and the services built on top of them
Technical fluency sufficient to read and review code, write scripts or prototypes, work with APIs and data models, and contribute meaningfully to architecture discussions
Demonstrated ability to build trust with customers, understand their needs deeply, and communicate solutions clearly
Strong product instincts, including the ability to evaluate tradeoffs, assess impact, and prioritize based on customer and business value

Preferred Qualifications

Familiarity with IT operations concepts such as asset management, configuration management, or CMDB tools
Exposure to security, privacy, and compliance frameworks
Comfort with ambiguity and the ability to operate effectively across a broad and evolving set of responsibilities
Excellent written and verbal communication skills, with the ability to convey complex technical topics to both technical and non-technical audiences